Privacy Policy

Hello, good day!

If you have ended up here, it is a sure sign that you value your privacy. We fully understand this, which is why we are placing in your hands a document where you can find, in one place, the rules for processing personal data and the use of cookies and other tracking technologies in connection with the operation of the website https://bestremonts.eu/

A formal note to begin — the administrator of this website is VIKTORIIA GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, VAT No. 9542822602, KRS 0000879514.

This privacy policy has been structured in a question-and-answer format. This format was chosen out of a commitment to clarity and readability of the information presented to you.

If you have any doubts related to the privacy policy, you can contact us at any time by sending a message to best.remonts.00@gmail.com.

1. Who is the controller of your personal data?

The controller of your personal data is VIKTORIIA GROUP SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, VAT No. 9542822602, KRS 0000879514.

2. Who can you contact regarding the processing of your personal data?

As part of implementing personal data protection in our organisation, we have decided not to appoint a Data Protection Officer, as it is not mandatory in our situation. For matters related to personal data protection and privacy in general, you can contact us at best.remonts.00@gmail.com.

3. What information do we hold about you?

Depending on the purpose, we may process the following information about you:

• First and last name
• Email address
• Data contained in email correspondence
• Phone number
• IP address
• Approximate location
• Statistics related to newsletters received
• Content of comments / reviews added on the website

We have listed specific information above. In Appendix 1 to this privacy policy, you will find categories of personal data assigned to specific processing purposes.

Furthermore, we use tools that collect a range of information about your use of our website, in particular:

• Information about your device, operating system and web browser
• User ID
• IP address subject to shortening and anonymisation
• Date of website visit
• Pages viewed
• Time spent on the website
• Navigation between individual pages
• Mouse clicks or screen touches
• Clicks on individual links
• The source from which you arrive at the website
• Your age range
• Your gender
• Your approximate location limited to locality
• Your interests determined based on online activity

This information is referred to in the remainder of this privacy policy as “Anonymous Information.”

In our assessment, Anonymous Information does not in itself constitute personal data, as it does not allow us to identify you and we do not combine it with the typical personal data we collect about you. Nevertheless, taking into account the strict case law of the Court of Justice of the European Union and divided opinions among lawyers, as a precaution — in case Anonymous Information were to be attributed the nature of personal data — we have also included detailed explanations regarding the processing of this information in this privacy policy.

Since Anonymous Information is collected by external tools we use, Anonymous Information is also processed by tool providers under the terms of their terms of service and privacy policies. Anonymous Information is also used by individual tool providers to provide and improve services, manage them, develop new services, measure the effectiveness of advertisements, protect against fraud and abuse, and to personalise content and advertisements displayed in individual services, websites and applications.

The tools we use that involve the collection of Anonymous Information are listed in Appendix 2 to this privacy policy.

4. Where do we obtain your personal data?

In most cases, you provide it to us yourself. This happens when you:

• Place an order
• Submit complaints or withdraw from a contract
• Contact us via email
• Follow our social media profiles or interact with content published by us on social media

In Appendix 1 to this privacy policy, we have assigned the source of data acquisition to each processing purpose.

In addition, some information about you may be automatically collected by the tools we use:

• The website mechanism collects your IP address
• External tools listed in Appendix 2 to this privacy policy collect Anonymous Information related to your activities on the website

5. Is your data secure?

We care about the security of your personal data. We have analysed the risks associated with individual data processing activities and have implemented appropriate security and personal data protection measures. We continuously monitor the state of the technical infrastructure, train our staff, review our procedures, and introduce necessary improvements. If you have any questions about your personal data, we are at your disposal at best.remonts.00@gmail.com.

6. For what purposes do we process your personal data?

The purposes for processing your personal data are listed in Appendix 1 to this privacy policy.

7. How long will we retain your personal data?

Retention periods have been specified separately for each processing purpose. You will find this information in Appendix 1 to this privacy policy. Most data is deleted after the expiry of the limitation period for claims.

8. Who are the recipients of your personal data?

We would venture to say that modern business cannot function without services provided by third parties. We also use such services. Some of these services involve the processing of your personal data. External service providers involved in processing your personal data include:

• A hosting provider that stores data on a server
• Cloud software providers where data processing takes place
• An accounting firm that processes your data visible on invoices
• A technical support service provider that gains access to data when technical work concerns areas containing personal data
• Other subcontractors who gain access to data when the scope of their activities requires such access

All entities listed above process your data on the basis of data processing agreements concluded with us and guarantee an appropriate level of personal data protection.

If necessary, your data may be shared with a legal advisor bound by professional secrecy. The need may arise from the necessity of obtaining legal assistance requiring access to your personal data.

Your personal data may also be transferred to tax authorities to the extent necessary to fulfil tax, settlement and accounting obligations. This refers in particular to all declarations, reports, statements and other accounting documents containing your personal data.

Furthermore, we participate in a customer satisfaction / customer review programme. If you consent to being included in the satisfaction survey, your data will be shared with the operator of the customer satisfaction / customer review system, who will thereby become an independent controller of your personal data.

Moreover, with regard to Anonymous Information, access to it is held by providers of tools or plugins that collect Anonymous Information. The providers of these tools are independent data controllers of the data they collect and may share this data under terms set by themselves in their own terms of service and privacy policies, over which we have no control.

9. Do we transfer your data to third countries or international organisations?

No, we do not transfer your data to third countries or international organisations.

10. Do we use profiling? Do we make automated decisions based on your personal data?

We do not make decisions regarding you based solely on automated processing, including profiling, that would produce legal effects concerning you or similarly significantly affect you.

We do use tools that may take certain actions depending on information collected through tracking mechanisms, but we consider that these actions do not have a significant impact on you, as they do not differentiate your situation as a customer, do not affect the terms of any contract you may enter into with us, etc.

By using certain tools, we may, for example, direct personalised advertisements to you based on previous actions taken by you on the website, or suggest products that may interest you. This refers to so-called behavioural advertising. We encourage you to deepen your knowledge of behavioural advertising, particularly regarding privacy issues. Detailed information, along with the ability to manage behavioural advertising settings, can be found here.

We emphasise that within the tools we use, we only have access to Anonymous Information. This information is stored on servers of individual tool providers, and these servers may often be located anywhere in the world.

11. What rights do you have in connection with the processing of your personal data?

The GDPR grants you the following potential rights related to the processing of your personal data:

• The right to access your data and receive a copy of it
• The right to rectification (correction) of your data
• The right to erasure of data (if you believe there is no basis for us to process your data, you may request that we delete it)
• The right to restriction of processing (you may request that we restrict processing to storage only or to actions agreed with you, if in your opinion we hold incorrect data or process it without justification)
• The right to object to data processing (you have the right to object to data processing based on legitimate interest; you should indicate the specific situation which in your opinion justifies the cessation of processing covered by the objection; we will stop processing your data for those purposes unless we demonstrate that our grounds for processing override your rights, or that your data is necessary for the establishment, exercise or defence of claims)
• The right to data portability (you have the right to receive from us, in a structured, commonly used and machine-readable format, personal data that you provided to us on the basis of a contract or your consent; you may instruct us to send this data directly to another entity)
• The right to withdraw consent to the processing of personal data, if you have previously given such consent
• The right to lodge a complaint with a supervisory authority (if you find that we process data unlawfully, you may lodge a complaint with the President of the Personal Data Protection Office or another competent supervisory authority)

The rules related to the exercise of the rights indicated above are described in detail in Articles 16–21 of the GDPR. We encourage you to familiarise yourself with these provisions. For our part, we consider it necessary to clarify that the rights listed above are not absolute and will not apply to you in relation to all personal data processing activities.

We emphasise that one of the rights indicated above always applies to you — if you consider that we have violated data protection regulations in the processing of your personal data, you have the right to lodge a complaint with the supervisory authority (the President of the Personal Data Protection Office).

You may also always contact us with a request to provide you with information about what data we hold about you and for what purposes we process it. Simply send a message to best.remonts.00@gmail.com. We have, however, made every effort to ensure that the information you are interested in has been comprehensively presented in this privacy policy. The email address provided above may also be used for any questions related to the processing of your personal data.

12. Do we use cookies and what exactly are they?

Our website, like almost all other websites, uses cookies.

Cookies are small text files stored on your end device (e.g. computer, tablet, smartphone) that can be read by our IT system (first-party cookies) or IT systems of third parties (third-party cookies). Specific information can be saved and stored in cookie files, which IT systems can then access for specific purposes.

Some cookies we use are deleted after the end of the browser session, i.e. after it is closed (so-called session cookies). Other cookies are retained on your end device and allow us to recognise your browser on your next visit to the website (persistent cookies). If you would like to learn more about cookies as such, you can read more here: https://en.wikipedia.org/wiki/HTTP_cookie.

13. On what basis do we use cookies?

We use cookies on the basis of your consent, except where cookies are necessary for the proper provision of an electronic service to you.

Cookies that are not necessary for the proper provision of an electronic service remain blocked until you give your consent to the use of cookies. During your first visit to the website, we display a message asking for your consent.

Please remember that disabling or restricting the use of cookies may prevent the use of some functions available on our website and cause difficulties in using the website, as well as many other websites that use cookies. For example, if you block social media plugin cookies, the buttons, widgets and social functions implemented on the website may be unavailable to you.

14. Can you disable cookies?

Yes, you can manage cookie settings within your web browser. You can block all or selected cookies. You can also block cookies from specific websites. At any time, you can also delete previously saved cookies and other website and plugin data.

Web browsers also offer the option of using incognito mode. You can use it if you do not want information about visited pages and downloaded files to be saved in your browsing and download history. Cookies created in incognito mode are deleted when all windows of that mode are closed.

Browser plugins that allow control over cookies are also available, such as Ghostery (https://www.ghostery.com). Cookie control may also be provided by additional software, in particular antivirus packages, etc.

In addition, tools are available online that allow control over certain types of cookies, in particular for the collective management of behavioural advertising settings (e.g. www.youronlinechoices.com/, www.networkadvertising.org/choices).

Please remember that disabling or restricting the use of cookies may prevent the use of some functions available on our website and cause difficulties in using our website, as well as many other websites that use cookies. For example, if you block social media plugin cookies, the buttons, widgets and social functions implemented on our website may be unavailable to you.

15. For what purposes do we use our own cookies?

Our own cookies are used to ensure the correct functioning of individual website mechanisms, such as the correct submission of forms visible on the website.

Our own cookies also store information about the consent to cookies that you have given.

16. What third-party cookies are used?

Our website uses third-party cookies associated with the tools listed in Appendix 2 to this privacy policy. Individual tools may use more than one cookie file, but we have refrained from listing them in detail, not wanting to overwhelm you with an excess of information, and on the assumption that it will be more readable for you to use a list of tools along with the stated purposes of use, rather than listing all the technically functioning cookies within individual tools.

We have also refrained from specifying the scope of information collected in cookies in relation to each tool used, given that each tool collects information related to your characteristics and behaviours on our website. In this regard, we are dealing with Anonymous Information, which we mentioned earlier in this privacy policy.

Being aware of the requirements established by the Court of Justice of the European Union, we have nevertheless refrained from specifying the lifetime of cookies used by individual tools. To accurately determine the lifetime of each cookie, we would have to overwhelm you with an excess of information that would in no way serve the principle of transparency and readability of information directed to you. Furthermore, the lifetime of cookies may be subject to sufficiently active changes on the part of tool providers that we are unable to exercise reliable control over this. In refraining from specifying cookie lifetimes, we remind you that the only option for real control over the storage time of cookie information is for you to manage cookies directly. From your web browser, you can delete cookies stored on your device at any time.

We would again like to emphasise that through cookies we do not have access to information that would allow us to identify you. In this regard, we are dealing with Anonymous Information, as mentioned in this privacy policy.

Furthermore, while in the case of statistical and marketing tools we can browse various reports generated on the basis of Anonymous Information, in relation to other tools we do not even obtain any access to the information collected in cookies, being interested solely in whether the functions of a given tool, for which the tool was installed, work correctly on our website.

17. Do we track your behaviour on our website?

Yes, we use tools that involve the collection of information about your activities on our website. These tools are listed in Appendix 2 to this privacy policy.

18. Do we direct targeted advertising to you?

Yes, we use advertising tools through which we can direct advertisements to specific target groups defined on the basis of various criteria such as age, gender, interests, profession, occupation, and previous actions taken on our website. These tools are listed in Appendix 2 to this privacy policy.

19. How can you manage your privacy?

The answer to this question can be found in many places throughout this privacy policy when describing individual tools, behavioural advertising, cookie consent, etc. Nevertheless, for your convenience, we have gathered this information together in one place. Below you will find a list of options for managing your privacy:

• Cookie settings within your web browser
• Browser plugins supporting cookie management, e.g. Ghostery
• Additional software managing cookies
• Incognito mode in your web browser
• Behavioural advertising settings, e.g. youronlinechoices.com
• Settings on the side of external tool providers (links to settings are collected in Appendix 2 to this privacy policy)

20. What are server logs?

Using the website involves sending requests to the server on which the website is stored. Every request directed to the server is recorded in the server logs.

Logs include, among other things, your IP address, the date and time of the server, information about the web browser and operating system you are using. Logs are recorded and stored on the server.

Data recorded in server logs is not associated with specific individuals using the website and is not used by us to identify you.

Server logs are solely auxiliary material used for website administration, and their content is not disclosed to anyone other than persons authorised to administer the server.

21. Is there anything else you should know?

As you can see, the topic of personal data processing, the use of cookies and the management of privacy in general is quite complex. We have made every effort to ensure that this document provides you with the most comprehensive knowledge possible on matters important to you. If anything is unclear to you, you would like to learn more, or simply wish to discuss your privacy, write to us at best.remonts.00@gmail.com.

22. Can this privacy policy be subject to changes?

Yes, we may modify this privacy policy, in particular due to technological changes on the part of our website and changes in legislation. If you are a registered user of the website, you will receive a notification of every change to the privacy policy.

This Privacy Policy has been in force since 25 March 2022.

Appendix 1 — Purposes of personal data processing

Appendix 2 — List of external tools